Shipping

Free Shipping on orders over $99.99 within the lower 48 USA States

Latest Christmas Shipping Info- Click here

We ship games and snowracers by Fedex Ground and all small part orders by USPS. See below for transit info. Game orders to Alaska and Hawaii have much higher shipping rates and will ship by USPS only. You must email us for those locations, please do not order online as we will have to cancel your order and will be charged processing fees we can not get back. If you live outside the USA, please email us at sales@tablehockeyshop for ordering info. You may also click the grey “International Orders” tab above. Update – Fedex will be delivering¬† 7 days a week in some areas.

Philadelphia Map – Most hockey game orders ship from Philadelphia. See transit times on map below. Ground shipping is not a guaranteed service, but they statistically have a 99.6% on time rate and generally run on schedule. If you need something expedited, please contact us for rates.

Rochester, NY Map – Snowracers will ship from Rochester, NY and map below will apply.

All Small Part orders ship through the USPS so maps above do not apply. Expect standard USPS shipping times for these order. We ship small part orders using both First class mail and priority mail and transit times will vary according to your proximity to Philadelphia.

Stiga Table Hockey Games – Most orders ship same day. We generally can get game orders placed by 3 PM out same day and sometimes later depending on our Fedex pickup. Because getting the game to you safely is our top priority, we use FedEx Ground, the industry leader in residential package delivery. Rush Shipping with FedEx Express is available, see link above. Snow Racers are drop shipped from upstate NY and may incur additional delivery time.

Your game will be shipped in a custom made heavy duty cardboard box for maximum protection. Most online retailers like Amazon just slap an address label on the game box and do not ship your game in an outer carton which is insane!

shipping_boxes

We use plain brown boxes so inside contents will not be obvious from the outside. Our company name “Tablehockeyshop.com” is listed in small print on the address label.

You do not need to be home to sign for the package. Fedex Ground will leave the package without a signature. We can also ship to a work address or alternative address if needed.

FedEx Ground does not deliver to PO Boxes. Please make sure that your shipping address is a physical street address.

 

 

 

Stiga Teams and Small Parts – We ship all small team/part orders through USPS.

Shipping fees for orders priced under $99.99:

  • $ 0.00 – $ 9.99 = $6.00
  • $10.00 – $19.99 = $7.00
  • $20.00- $39.99 = $8.00
  • $40.00 – $59.99 = $9.00
  • $60.00 – $99.98 = $10.00
  • $99.99 and up – FREE

 

100% Shipping Damage Guarantee

In the unlikely event that your game incurs damage during transit, we will replace the damaged parts and/or game promptly and free of charge. Contact us and we will handle the problem for you immediately. Any shipping damage claims must be made within 14 days of receiving game. If you are ordering well in advance of Christmas, make sure to check game upon receipt so we can solve any problems for you immediately and to be within that 14 day FedEx window.

Items reshipped due to warranty issues, damage, defect or missing merchandise are shipped by FedEx Ground, first class or priority mail only. We do not upgrade or pay overnight or express shipping fees for these items. Packages with an incorrect address are re-shipped at the customer’s expense.

If you are paying with Paypal, please make sure your address is up to date. Otherwise your order could ship to your old address! Tablehockeyshop.com will assume no responsibility for shipping fees in this situation and order will be re-shipped at customer’s expense.

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